Refund is available if the proxy stops responding within the first 4 hours.
You will see a "Refund" button in the "My Proxies" section.
When the button is pressed, the system will check two conditions:
- if proxy is indeed unresponsive, and if so, the refund will be credited to your account.
- the proxy traffic. If it is less than 100MB and the speed is less than 500kbps, the proxy will be refunded. The speed check works only if the proxy is shared between two or one user.
If you cannot refund the proxy fee for any reason, please contact support via Telegram.